How we do it:
The six principals of our process consultation model
- Build a collaborative relationship between consultant
and client.
- Encourage the client to provide input throughout the
process in order to overcome potential resistance
to the proposed solutions.
- Empower the client to take ownership and
responsibility for the project; the consultant is only one
part of the project team.
- Facilitate client learning on the process of diagnosing,
gathering and interpreting data, drawing conclusions
and implementing workable interventions.
- It is the client who knows what form of intervention
works best within the organisation.
- A key project outcome is for the client to learn problem-solving ability for future use (enduring outcome) rather than buy a solution to an immediate problem (short term outcome).